|
Answers to FAQs For Online Registration Customers
- Q: How can I register for an activity?
- A: There are 4 easy ways to register for recreational activities:
(1) ONLINE: Register from the convenience of your own home, 24/7.
(2) DROP BOX: The drop box is accessible 24/7 and is located at the Senior Center & Recreation Building, 114 E. Third St. on the side of the building off the parking lot. If you'd like a receipt mailed back to you, please include your email address or a self-addressed stamped envelope.
(3) MAIL-IN: Please mail your registration to: BD Community Activities & Services Dept., 114 E. Third St., Beaver Dam, WI 53916. If you'd like a receipt mailed back to you, please include your email address or a self-addressed stamped envelope.
(4) WALK-IN: Visit us in person during our regular business hours, Monday-Friday, 7:30am-4:30pm.
Please note that a percentage of spaces will be saved for drop box, mail-in, and walk-in registrations.
- Q: Do I pay a convenience fee?
- A: Yes, there is a small percentage-based convenience fee typical of any internet sales. This fee is non-refundable.
- Q: How do I request a login name and password for an online account?
- A: You will be asked to create a login name and password automatically when establishing your new online account after clicking on the "Request Account" button. If you do not enter a login name when setting up your new online account, one will be assigned to you. Once your new online account has been approved, you will receive an email (within 24 hours) containing your login name and password. Make sure to write down your login name and password in a safe place, as you will need both of these items to register for online activities in the future.
- Q: Am I a resident or non-resident?
- A: The Department charges two different program fees, resident and non-resident. You are a resident if you live within the city limits of Beaver Dam. You are a non-resident if you live outside the city limits. If you have a letter that preceeds your house number, such as N1029 or W3908, you are considered a non-resident even though you have a Beaver Dam address. If unsure, please contact our office at 887-4639.
- Q: How do I enter my residental address if I am a city resident and want to make sure I am charged the resident fee?
- A: If you are a city resident and want to ensure that you are charged resident fees, it is very important that you abbreviate your address when appropriate. For example, Street, Lane, Circle, and Avenue would be abbreviated as St, Ln, Cir, and Ave respectively. DO NOT use periods (.) in your address.
Please note that if you live in an apartment building, have "1/2" in your address or live on a numbered street, it may not be recognized as a city address and you may have to call the department at 887-4639 to have your address set to "resident" so the appropropriate fees are applied.
If you realize that you were charged the non-resident fee after your transaction has been completed, please contact the department at 887-4639 to have the charges adjusted.
- Q: How do I register online for an activity?
- A: Registering for an activity is easy! We are assuming you have already set-up an online account and have a login name and password, so do the following:
1) Click "My Account" in the upper right hand corner of the screen.
2) Enter your login name and password.
3) Under "Other Services" click "Register for an Activity".
4) Find the activity you wish to register for and click it.
5) Click on the "Add to My Cart" button.
6) When done selecting activities, follow the screens for checkout. Please note you must have a valid MasterCard, Visa, or American Express card to pay for the activities.
7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: Can I view activity offerings without registering?
- A: Yes, you can always browse through the activities without registering by clicking on the "View Activities" button.
- Q: How do I add Family Members to My Account?
- A: You may add as many members into your account as necessary.
1) After you receive your login name and password, click on the "My Account" button.
2) Enter your login name and password to login.
3) Select "Change Family Members".
4) Add the new family member information.
- Q: What happens if I forgot my password?
- A: You will need to contact the Beaver Dam Community Activities & Services Department at 920-887-4639.
- Q: Do I have to register by a certain date to enroll in a class?
- A: Yes, most programs have a registration deadline for organizational reasons, such as ordering shirts and supplies, canceling or arranging transportation and reservations, scheduling staff, etc. If late registration is accepted, a $5.00 late fee will be assessed and registration must be done via the drop box, mail-in, and walk-in. Online registration will not be accepted after the deadline has passed.
- Q: Can I register after the registration deadline?
- A: It depends upon the program and the number of spaces available. If late registration is accepted, a $5.00 late fee will be assessed. Online registration will not be taken after the deadline, you must register via the drop box, the mail, or visit us in person.
- Q: What is the Department's cancellation policy?
- A: The Department reserves the right to cancel a class or make schedule changes when enrollment does not reach the minimum number. If a class is cancelled due to insufficient registration or any situation beyond the control of the Department, the Department will contact all participants as soon as it is cancelled. A full program refund will be issued. Please note that online convenience fees are non-refundable.
- Q: How will I know if my class is cancelled due to bad weather?
- A: If the Department deems it necessary to cancel a program due to weather, it will be announced on the local radio stations, WBEV 1430AM and WXRO 95.3FM, as soon as the decision is made. If possible, cancellations will be announced at least 45 minutes prior to the start of the program.
Please see individual program information for scheduled rain-out days. If the program does not have a specific rain-out day listed, cancelled classes will not be rescheduled.
- Q: What is the age requirement policy?
- A: All programs require participants to be the minimum age on or before September 1 of the current year, unless otherwise noted. Please do not ask to have your child put in a class that he or she does not belong in. All age requirements are set to benefit the children and to make instruction easier for the program leaders. In some instances, age requirements have been set for your child's safety. Thank you for your cooperation!
- Q: Does the City of Beaver Dam offer financial assistance?
- A: Yes, the City of Beaver Dam encourages all residents to participate in recreational activities. No one will be restricted from participating in any program for financial reasons. Please make an appointment with the Community Activities & Services Director, 887-4639, to discuss financial assistance. All inquiries will be kept strictly confidential.
- Q: Does the City provide insurance?
- A: No, the City of Beaver Dam does not provide hospital or medical insurance for participants. Individuals are encouraged to obtain their own insurance prior to participating in programs.
- Q: What is the refund policy?
- A: If the Department cancels a program, a full refund will be issued. Please note online convenience fees are non-refundable.
If a participant requests a refund, credit, or transfer, a $5.00 service fee will be assessed to each request.
If the program fee is $5.00 or less, no refunds, credits, or transfers will be issued.
No refunds or credits will be issued for online convenience fees.
All refunds must be picked up in the office, unless a credit card was used, as cash will not be sent through the mail.
All requests for a refund, credit, or transfer received in the office on or before the registration deadline, will be granted, if possible.
All requests for a refund, credit, or transfer received in the office after the registration deadline, but prior to the business day before the start of the program, will be given a credit only.
No refunds, credits, or transfers will be issued on the day the program begins or thereafter.
For programs that accept ongoing registration, the refund, credit, or transfer request must be received in the office no later than the business day before the start of a program.
- Q: How do I view a schedule of my family's upcoming scheduled activities?
- A: The "My Account" feature allows you to view a weekly schedule of your familys upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
- Q: Can I view my transaction history and print out my past receipts online?
- A: Yes, the "My Account" feature allows you to view a detailed list of your past transactions with the Beaver Dam Community Activities & Services Department. Just login, click the "My Account" button, and select "Account Detail" to view the receipt and/or print it out for your records.
- Q: Can I reserve a facility or equipment online?
- A: No, at this time you can only view facility and equipment availability online. To make a reservation, you will need to visit the Community Activities & Services Department, 114 E. Third St., Beaver Dam, WI 53916. Our office hours are Monday-Friday, 7:30am-4:30pm.
|
